Order Policy

To keep the entire ordering process transparent and convenient, the following policy explains how orders are placed, verified, modified, shipped, cancelled and re-delivered by Beauty Products BD.

1. An Account Is Required to Place an Order

You must log in to your account before placing an order on our website. If you are a new customer, please create an account first.

2. How to Place an Order

3. Instant Website Confirmation

Once checkout is successfully completed, the website will automatically display your order confirmation and billing/invoice information on the next step. This confirmation is displayed on our website and is not an SMS or phone text message.

4. Phone Verification

After an order is successfully placed, we generally verify it by phone as soon as possible and usually within 1–24 hours. Verification may take longer on public holidays, weekly holidays or under exceptional circumstances.

During verification, we may confirm the products, quantities, delivery address, payment information and other relevant order details with the customer.

5. Same-Day Courier Dispatch

Orders placed before 7:00 PM are generally prepared and handed over to the courier on the same day when all required verification, payment and processing can be completed on time.

6. Changing an Order

Products, quantities, address details or other relevant order information may be changed during verification and before the parcel has been handed over to the courier.

Changes may also be requested during our verification call. Where applicable, additional products or additional payments may be added to the order.

7. Reprocessing Fee for Repeated Changes

If repeated changes require an invoice, packing or order-processing task to be completed again, a reprocessing fee of ৳10, ৳20 or up to ৳30 may apply depending on the extent of the changes and the additional processing required.

8. Order Cancellation

9. If We Cannot Reach the Customer

If we are unable to reach a customer for verification of an unpaid or Cash on Delivery order, the order may be temporarily placed on hold.

If the full or required payment has already been made, we may process or ship the order depending on the order details and circumstances.

10. Product Availability

We make every reasonable effort to keep product stock information updated in real time. As a result, products shown as available on our website can generally be supplied successfully.

However, if a product becomes unavailable after an order has been placed, we will inform the customer. Where suitable, an alternative product may be suggested; otherwise, the affected product or order may be cancelled. Any applicable prepaid amount will be refunded.

11. Billing or Technical Errors

If an incorrect bill is generated due to a website, price-calculation, coupon, shipping-charge or other technical error, we will review and correct it. If the bill needs to be updated, the customer will be informed of the revised amount before the parcel is shipped.

12. Fake or Fraudulent Orders

If an account is found to have intentionally placed fake orders, used misleading information, or placed orders without any genuine intention of receiving them, the account may be temporarily or permanently suspended.

Customers with a history of fake orders, repeated parcel returns or failed deliveries may be required to complete additional verification or make an advance payment before future orders are processed.

13. Re-Delivery After a Failed Delivery

If delivery fails because of an incorrect address provided by the customer, inability to contact the customer, refusal to receive the parcel, or another customer-related reason, the applicable shipping charge must be paid again before the order is re-sent.

14. Returned Orders & Promotional Prices

If a promotional product is returned due to a customer-related reason and the original offer has ended by the time the customer requests re-delivery, the previous promotional price will no longer apply. The order must be reconfirmed according to the current product price on the date of re-shipment.

Please review the product, quantity, address, phone number, coupons, shipping charge and total bill carefully before confirming your order. Accurate information helps us process and deliver your order more quickly and correctly.